LISIMAN Xinsu Yusiye Oxygen Supply Manor (Shangri-La Branch)

My wife and I were beyond pleased with our stay at Lisiman Inn! Service: All the staff were incredibly patient and helpful, both during our stay and even before it began. Their responses to our enquiries were almost instant. Not only that, they also helped us get a driver (on our own expenses) for various attractions. We also appreciate the night time goodies which they prepare for us every night e.g. yak milk and fruits and delivered to our room. We would give the entire service crew a 100/10 for going the extra mile for their guests. Hotel: Stunning views, adorable animals, and an excellent room! The amenities are adequate and beyond expectation e g. Dyson hair dryer, marshall speaker and projector -- everything was well thought of for our stay. There is also a free 20 min professional photography service with traditional costume for guests and we get to select 3 photos for our keepsake. We enjoyed our stay very much and wish to return!

Very nice hotel with fantastic view & good services. Will stay in this hotel again when I back to Lijiang.

We stayed 3 nights here and it was absolutely amazing. The view, the animals, the staff, I can't stop raving about it to friends and family. All the staff were super friendly and helpful, will miss them! Definitely going to try to come back next year ♥️

We enjoyed our stayed there even for 1 night. The view is amazing and i have a great experienced over there. Service also good from all the staff. We love here so much ♥️

Our corner room has excellent views of the mountains and plains, and it is clean and comfortable. If this was the first place we stayed in Yunnan, we would have been quite impressed. However we had stayed in another hotel before coming here, and so in comparison, the service level and quality of amenities has room for improvement. The service team is generally professional and not very warm nor proactive. The “afternoon tea” in the package is completely not as shown in the photos; instead, it is a plate of cheap supermarket snacks. There are plenty of animals for feeding and photo taking, but we saw a couple of injured animals with no medical attention provided. Maybe life for animals is harsh here, but if one is making money out of them as a business model, then at least treat them decently. It would be better if they provided filtered water that can be topped up, instead of bottled water. At this altitude and climate, it is very drying and a lot of water is consumed, resulting in great waste of plastic. There is a small kettle which you can keep boiling, I suppose. Lisiman is a franchise that offers the classic tourist experience that includes dressing up as their minority tribes and taking photos with animals and against dramatic landscapes. Service was efficient but soulless — it felt like a transaction, not hospitality.

The service is really good. They had added me in WeChat the day before to arrange for pick up from the train station. The vibes and the environment here is really cosy and nice.